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Common Questions
Quick answers to the most frequent support requests. For more, see the full FAQ.
View full FAQ →How do I install preciseWriter.ai?
Download the installer from the Trial Download page, run the .exe, follow the setup wizard (under 2 minutes), then access preciseWriter.ai from your Windows system tray.
Why aren't suggestions appearing?
Ensure preciseWriter.ai is running (check the system tray). Try typing at least 3–4 characters. Some applications with non-standard text fields may require enabling compatibility mode in Settings.
How do I add words to my database?
Use the configured hotkey (default: Ctrl+Alt+A) while your cursor is on the word or phrase you want to save. You can also type entries manually via the database editor in Settings.
I forgot my license key. What do I do?
Email support@precisewriter.ai with the email address you used to purchase. We'll resend your license key promptly.
How do I update to a new version?
Download the latest installer from the Trial Download page and run it. Your vocabulary database and settings are preserved through updates.
Contact Us
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Office
Sole Proprietorship
Walnut Creek, CA
United States
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Response Time
We aim to reply to all support emails within one business day.
Resources & Documentation
Guides and references to help you get the most from preciseWriter.ai.
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Quick Start Guide
Up and running in 15 minutes
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Shortcuts Reference Card
All 200+ default shortcuts at a glance
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Database Management Manual
Adding, removing, and editing vocabulary
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Volume Deployment Guide
For IT administrators deploying to teams
Send Us a Message
For technical issues, feedback, or any other inquiry.
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